Frequently asked questions
Straight answers about repairs, timing, pricing and what happens to your data. If your question is not here, call us and ask.
Give us a call at (215) 825-7600 before you head over and we will let you know the best time to come in. That way you are not making the trip on a day we are unusually busy.
Give us a call at (215) 825-7600 and we will tell you when we are open and the best time to come in. Our current hours are also on our Google Business Profile.
It depends on the device and what is wrong with it. Some repairs are quick; others need a part ordered in, and data recovery in particular can take time. We will give you a realistic timeframe once we have actually looked at it, rather than a number that sounds good over the phone.
Repair pricing depends on the exact device, which components are affected and part availability, so we do not publish a single price list. Call us at (215) 825-7600 with your device and we will tell you what we can before you come in — and you will always get a clear price before any work starts.
Computers and laptops, phones, tablets and iPads, and other devices besides. If you are unsure whether yours is something we handle, call us and ask — we will give you a straight answer rather than have you make the trip for nothing.
Most hardware repairs — screens, batteries, charging ports — do not involve erasing anything, and your data normally stays exactly where it is. Some software repairs do require erasing the device, and we will always tell you before doing anything of that kind. Back up beforehand if you possibly can.
Ask us about warranty coverage when you bring your device in and we will explain exactly what applies to your repair, or call us at (215) 825-7600.
Power it off now and do not turn it back on. Clicking usually indicates mechanical trouble, and every minute it runs risks doing further damage to the surfaces holding your data. Bring it in rather than trying to get a few more minutes out of it.
No. That is a well-established scam, and the phone number is the entire point of it. Genuine security software never instructs you to phone anyone. Do not call it, and do not let anyone connect remotely to your machine. If you already have, bring the computer in and change your passwords from a different device.
Power it off and leave it off — and above all do not plug it in to charge, which is what turns recoverable devices into unrecoverable ones. Skip the rice; it does not draw moisture out of a sealed device. Bring it in as soon as you can, because corrosion starts immediately and keeps spreading.
This is best discussed directly, since it depends on the part and the device. Call us at (215) 825-7600 and we will talk it through with you.
We are at 6315 Rising Sun Ave, Philadelphia, PA 19111, on Rising Sun Avenue in Northeast Philadelphia.
Bring us the device. We will take it from there.
Call us, request a repair online, or come and see us in Philadelphia. We will tell you what your device needs and what it costs before anything gets done.
6315 Rising Sun Ave · Philadelphia, PA 19111