Privacy Policy

What this policy covers

This policy explains what information MICROTECC collects through this website and what we do with it. It covers the website only. Information you give us in person at the store, or over the phone, is handled according to our normal business practices — ask us and we will explain.

Information we collect

We collect information you choose to send us through the repair request form:

• Your name
• Your phone number or email address, depending on how you ask us to reply
• The device type and model you tell us about
• What you tell us is wrong with the device

We ask for this because we cannot answer a repair enquiry without it. We do not ask for anything beyond what is needed to reply to you.

What we never ask for online

We never ask for your device passcode, screen-lock PIN, Apple ID password, Google account password or payment details through this website. If a repair genuinely needs your passcode, we ask you in person at the store. If you ever receive a message claiming to be from us asking for those details online, it did not come from us.

How we use your information

We use what you send solely to respond to your enquiry and to carry out any repair you go on to ask for. We do not sell your information, and we do not share it with third parties for marketing.

Cookies and analytics

This website does not currently use advertising cookies or third-party analytics tracking. If we add analytics in future, we will update this policy and, where required, ask for your consent first.

Pages that show a map embed content from Google Maps. When a map loads, Google may receive information about that request under its own privacy policy. The map is loaded lazily, so it only runs if you scroll to it.

How long we keep it

We keep repair enquiries for as long as we need them to deal with your request and to keep a normal business record of work carried out. If you would like your enquiry deleted, contact us and we will do so, unless we are required to keep it.

Data on devices you bring us

Please back up your device before any repair. While most repairs do not involve erasing anything, some software repairs require it, and no repair is entirely without risk to data. We will always tell you before doing anything that affects what is stored on your device. If you have questions about how we handle data on a device in our care, ask us directly and we will explain.

Contact us

For any question about this policy or about information we hold, contact us: